Return Policy

SLIMTA Return & Refund Policy

At SLIMTA, we are committed to ensuring your satisfaction with our safety shoes. If you’re not completely satisfied, you may return your purchase within 30 days of the order date. Review the details below.

Return Conditions

1. Items must be returned in their original condition with all tags attached.
2. Include a copy of the packing slip or order confirmation email with your return.
3. Original shipping charges are non-refundable.
4. Customers cover return shipping costs unless the item is defective. For defective items, SLIMTA covers replacement shipping.

We recommend using a trackable and insured shipping carrier. SLIMTA is not responsible for lost or damaged returns until received at our facility.

Refund Process

After receiving and inspecting your return, we’ll process your refund within 5-10 business days. Bank processing times may vary.

Refunds will be issued to your original payment method or as store credit. Alternate payment methods are not supported.

Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Service Team immediately. We’ll guide you through the return process and cover shipping costs for defective items.

Contact Us:

Phone/WhatsApp: +971 509680530

Email: info@slimta.com

Exchanges

SLIMTA does not offer direct exchanges. To get a different size, color, or product:

1. Return the original item for a refund.
2. Place a new order at your convenience.

This ensures quick delivery and availability. Shipping charges apply to new orders.

In-Store Returns

For items purchased from independent retailers, contact the retailer directly for their return policy. SLIMTA cannot process third-party store returns.

Important Notes

SLIMTA reserves the right to refuse returns if items:

1. Appear worn or used.
2. Are not in original condition.
3. Are missing tags or parts.
4. Are no longer in stock.

We may limit returns if we suspect policy abuse.

Contact Information

For questions or concerns about our return policy, reach us at:

1. Phone/WhatsApp: +971 509680530
2. Email: info@slimta.com
3. Website: www.slimta.com

🤝 Thank you for choosing SLIMTA. We look forward to serving you again!